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FAQ

How can I play FANTASIAN?


FANTASIAN is available exclusively on Apple Arcade. You can play FANTASIAN by subscribing to Apple Arcade, then downloading the game from apple.co/fantasian on a supported device.

For questions regarding Apple Arcade services, please refer to the Apple Arcade website:
https://www.apple.com/apple-arcade/

If you have any further questions about registering for Apple Arcade or using its services, please contact Apple customer support.




Do I need an Apple device to play FANTASIAN?


Since FANTASIAN is exclusive to Apple Arcade, a supported Apple device is required to play the game. We will not respond to any inquiries regarding distribution outside of Apple Arcade.




Can I play the game in a language other than English or Japanese?


FANTASIAN is currently only available in English and Japanese. We will make an announcement in the event that other languages are implemented in the future. Thank you for your understanding.




I'm playing FANTASIAN, and I don't know what I should do next. Can you give me gameplay advice?


Unfortunately, we cannot provide walkthroughs or other gameplay advice through our customer support service. Thank you for your understanding.




Can I play FANTASIAN on multiple devices?


Yes! If you have multiple supported devices signed in to the same iCloud account, FANTASIAN can use your iCloud storage to synchronize your save data across all of them. You can play the game on iOS, tvOS, and macOS devices with the same save data.




Do I need to be connected to the internet to play FANTASIAN?


You will need an internet connection to download FANTASIAN and to install any future updates. However, once the game is downloaded, you can play the game without an internet connection.




Can I play FANTASIAN with an external game controller?


Yes! FANTASIAN supports the following controllers: - Xbox Wireless Controller with Bluetooth (Model 1708) - Xbox Elite Wireless Controller Series 2 - Xbox Adaptive Controller - PlayStation DualShock 4 Wireless Controller - Other MFi (Made for iOS) Bluetooth controllers might be supported Please refer to the following URL for details on how to connect controllers: https://support.apple.com/en-us/HT210414




(Contact Us) I want to make an inquiry.


Please read the FAQ before contacting us. You may find the answer to your question there. Contact Us (Fantasian Support Form)




I made progress on a different device, but only have the "New Game" option on my current device.


Your devices may not be correctly synchronizing with iCloud. Confirm that your device is connected to the network and relaunch the Fantasian app. You should see the "Continue" option and be able to resume your progress from where you left off.




Can I stream FANTASIAN online?


FANTASIAN may be used in non-direct commercial capacity, such as through YouTube or other similar video distribution platforms. The uploading party agrees to not violate common sense or intentionally offend any third party viewers. Likewise, the video must display "© MISTWALKER" in its description in order to be used without prior approval from the Mistwalker Corporation. When uploading content that may include spoilers, ensure you mark the video as such, so as not to spoil the experience of anyone who may be about to enjoy the game in the future. For more information on the copyright information and how its materials can be used, please visit the following URL: https://www.mistwalkercorp.com/legal-guideline-en




Can you recover my save data?


At Mistwalker, we do not collect any personal data. Unfortunately, we will not be able to recover your lost save data. Thank you for your understanding. If you would like to gain access to the game data from all of your devices, please refer to the below support page and make the necessary configurations. https://support.apple.com/en-us/HT210382




I can't sync my save data.


[Foreword]
At Mistwalker, we do not collect any personal data. Unfortunately, we will not be able to recover your lost save data. Thank you for your understanding.

If you cannot sync save data between devices holding differing data, please refer to Apple's support page.

Access your Apple Arcade gameplay data on all of your devices:
https://support.apple.com/en-us/HT210382

If you've read and followed the instructions on the page in the link above and you still cannot sync save data, please follow the below troubleshooting steps one by one to see if the problem can be resolved.

[Step 1]
Your devices may not be correctly synchronizing with iCloud.
Confirm that your device (where "Continue" does not appear) is connected to the network and relaunch the Fantasian app. You should see the "Continue" option and be able to resume your progress from where you left off.

[Step 2]
Please verify that there is enough space in each of your devices' data storage.
Fantasian save data is designed to be saved in both your device storage and iCloud. If you can't save, please check that there is sufficient space in your device's storage and delete any unwanted data to free up space if necessary. If you are running out of space in your iCloud storage, please remove any unwanted data from there as well, and try saving the game again.
Please refer to the Apple support pages below for instructions on how to manage device storage capacity:
▼For iPhone, iPad, and iPod touch:
https://support.apple.com/en-us/HT201656
▼For Mac:
https://support.apple.com/en-us/HT206996
▼For Apple TV:
https://support.apple.com/en-us/guide/tv/atvb7760522d/tvos

[Step 3]
Turn on iCloud features for Fantasian on all of your devices.
Please refer to the following Apple support pages for instructions on how to turn on or turn off iCloud features on your devices.
https://support.apple.com/en-us/guide/icloud/mmb1de40d9/icloud
https://support.apple.com/en-us/HT207689

[Step 4]
Reset iCloud features for Fantasian on all of your devices.
1. Close the Fantasian app.
2. Go from the main menu→Settings/System Preferences, then click on "Apple ID" then click on "iCloud."
3. Unselect Fantasian.
4. Exit out of Settings/System Preferences and wait one minute.
5. Go from the main menu→Settings/System Preferences, then click on "Apple ID" then click on "iCloud."
6. Select Fantasian.
7. Open the Fantasian app.

If you have tried all of the above methods and are still experiencing issues, please contact Apple Support to let them know of your data sync issue.
https://support.apple.com/en-us/contact




Can you tell me how to play the game and configure settings?


We only offer in-game tutorials, and our customer support does not offer guidance for game operation or configuration. Please refer to the "Help" and "Config" menus in the game for gameplay or settings-related information.





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